Ordering and Return Information
Payment Methods Accepted
Currently we are happy to accept all major credit cards including Visa, Mastercard, American Express, & Discover.
Delivery and Shipping
Once you place your order it will ship from our warehouse within 3 business days. Most customers receive the chair within 7 days. All chairs are shipped via FedEx. It is very rare, but if any damage happens while in transit to you please notify us immediately so we can send a replacement chair.
Satisfaction Guarantee and Return Policy
If you are unsatisfied with your SwingChair for any reason, just let us know within 30 days. We will schedule a custom fitting with you as this can typically take care of any issues.
If you are still not satisfied, we will make arrangements for you to return the chair to us. We will refund the entire purchase on chairs returned in undamaged condition (normal use expected). Please contact us for return information, and we will provide simple instructions about how and where to return the chair. Although not required, we strongly recommend using the original shipping container.
Please note: 1) Full refund allowance is applicable to individual orders only. Contact us for more information. 2) Policies apply to any SwingChair purchased and shipped to a destination within the contiguous 48 states only. For purchases shipped to Hawaii, Alaska, Canada, or other destinations, please contact us for shipping costs and return policies.
All SwingChairs come with a 5-year warranty against manufacturer defects. If your SwingChair is not functioning properly due to a defect in materials or workmanship, it will be repaired or replaced via one of the following methods:
1. For minor repairs, we are happy to ship necessary parts and instructions so that you can perform the repair or part replacement yourself, returning your chair to operating condition in the least amount of time possible. Our support staff is always happy to help walk you through repairs.
2. If your SwingChair requires repairs which require factory service, we will send detailed instructions for removing and packaging the affected part. We generally can repair any part of the chair within one week.
We will not sell, disclose, or transfer your private information to anyone or any organization outside of our company except as required by law. For your protection, we retain only the last four digits of your credit card number 30 days after the transaction is completed.