Your SwingChair is an investment into pain-free sitting. Your chair’s ErgoMotion mechanism is backed by a 5 year warranty against defects in materials and workmanship. If your chair is not functioning properly due to a defect in materials or workmanship, we will repair or replace it.
The process is simple and straightforward:
- Call us and let us know if your chair is not performing as it should. We will try to solve the problem by phone and immediately get you back to sitting comfortably. We may ask you to email pictures of the part in question to help us see exactly what you are describing.
- If your chair needs a part that is easily replaced with simple tools, we will send the parts as soon as possible and instructions for replacement.
- If your chair cannot be easily fixed on-site, return the damaged assembly to us. We will repair or replace the assembly and return it to you.
The mechanism is warranted for 5 years. Upholstered parts (seat, backrest and armrests) and the base, casters and gas lift are warranted for 2 years from date of delivery to your home or office.